Term & Conditions

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order.

Same-Day Shipping

Schoen Trimming and Cord is proud to offer “Same Day Shipping” as a standard for its customers who place in stock orders before 2:30 PM EST. Orders are not processed or shipped on Saturday, Sunday, or legal Holidays. The estimated time of arrival time for an order depends on the shipping method which is selected during checkout. 

If an order is already placed and you need to change the shipping method, please call us immediately at 212-255-3949.

Delivery Policy

Schoen Trimming and Cord shall not be liable for any delayed delivery due causes beyond Schoen Trimming and Cord’s Control, including, but not limited to: the weather, insufficient or incorrect information provided by the customer, the unavailability or refusal of a person to accept delivery of the shipment, natural disasters, and any other carrier problems. If any inconvenience or any monetary loss, penalty, or extra charge was incurred in the process of a late delivery, it should be settled with the shipping carrier. We will provide assistance in the event the shipping carrier is unable to meet their delivery guarantee. Please contact customer service for further assistance. Any claims for a late delivery must be made within Ten (10) days, No Exceptions.

Residential and Business Addresses

Please confirm if your address is residential to avoid additional fees.

UPS will not deliver to a P.O. Box. A street address is required on all UPS shipment.

Address Correction

Please confirm that you have entered the correct address. Should you enter an incorrect address or an incorrect P.O. Box on a UPS shipment, there will be a surcharge for address correction which will be billed at a later date.

Back Orders

Schoen Trimming and Cord maintains a healthy inventory of the majority of its products. Should something be out of stock and on Back Order, the customer will be notified as soon as possible of the estimated delivery time. Please contact Customer Service at 212-255-3949 for any specific concerns redelivery.

International Shipping Policy for Canada

Please allow approximately 1 week for delivery. The shipping cost will be automatically shown on the checkout page upon selecting the correct shipping method. It is calculated based on the weight and destination of your order. The shipping fee reflects the base shipping charge and does not include any customs duties and taxes. All prices are shown in US dollars. Your credit card company will calculate the exchange rate and present it in your monthly statement.

Return Policy

Returns: Returns or exchanges will not be accepted without a written Return Material Authorization (RMA). Returns may be subject to a restocking fee plus freight. No returns or exchanges accepted after 60 days from the date of order.

Custom, Customized, and Special Order Items are not Returnable or Exchangeable

It is the customer’s responsibility to pay for the return shipping and to make sure that the shipment is packaged appropriately, according to UPS guidelines to prevent damages.

Once our Returns Department receives the return, there will be a thorough inspection of the item(s) to confirm that the return has been delivered as expected. Allow 10-15 business days normal processing of returns. 

The returns department performs a thorough inspection of the items returned to confirm that the return is delivered as expected. Any discrepancies found with what is verbally explained to our customer service rep may result in our refusal of the return.

Item Damaged Upon Receipt (due to mishandling by shipping carrier)

If a shipment is damaged by the carrier, it is important that you immediately notify the carrier and our customer service department. Our friendly customer service representatives will gladly accept the return and provide either a replacement or a 100% refund. In all cases, either an RMA or Credit Memo will be issued. 

Wrong Items were shipped (or items are missing in the shipment)

Our Shipping Department takes pride in its shipping accuracy rate. However, if you do receive an incorrect item due to a shipping error or if your order is incomplete, please call customer service department to report the error and a supervisor will be able to provide you with a satisfactory resolution. The customer service supervisor is required to gather the order information, such as the total weight of the package delivered and total expected weight, and investigate with the appropriate department/carrier to confirm the customer’s claim.

If the order was shipped incompletely, the customer will be sent the remainder of the items that were missing from the shipment immediately.

If the wrong item was shipped to the customer, we will ship a replacement immediately.

Please remember that any damages that occur in return shipping due to insufficient packaging will be subject to refusal by the Receiving Department and a void of the RMA.

Schoen Trimming and Cord is not responsible for Photographic or typographic errors. Errors will be corrected where discovered, and Schoen Trimming and Cord reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and where or not the order has been confirmed and your credit card charges. We are sorry for any errors and apologize for any inconvenience.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the section, assembly an arrangement thereof, are the sole property of the store. ALL RIGHTS RESERVED.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials, appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.